Vistara, Jet, and IndiGo top customer’s preference list

From a delayed flight to a seat with a broken recliner, from a rude staff member to bad food, fliers lash out at airlines on social media with all sorts of complaints. How well and how soon airlines respond to these complaints is crucial. An airline’s quick customer service and on-time performance help fuel positive conversations about the brand online. An exclusive analysis of online chatter about India’s seven largest domestic airlines (according to passengers carried in January-March 2018) by MavenMagnet for ET Magazine decodes how the brands fare in the minds of fliers on a range of parameters.

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Source: Travel News